Seller's FAQ

How do I place an order?

1. Browse by category or search an item of your choice- Click on the product of your choice and add it to cart.

2. Note: Check material / color / style / sizes and other details if provided.

3. Check the expected delivery time mentioned in every product page.

4. Create an account by registering by entering your email id and other details.

5. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email.

6. Carefully enter your shipping address

7. Check the final price {VAT and Shipping charges}. Select one of the payment options (Prepaid, Net-Banking/Debit or Credit Card, Wallet)

8. YOUR ORDER IS PLACED!!

9. You will now receive a confirmation mail and a SMS from Team.

10. You can check Order history in ‘My Account’.


I was charged handling charges for my order. If I cancel my order, will I get back these charges along with the refund?

Refund of handling charges varies as per the following -

1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.

2. If your order is subsequently cancelled by Imagekart, we will refund your handling charges.


How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.


CHANGE ADDRESS

Please contact our customer care team if you wish to change the delivery address for your order.


We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.


Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.


How will I know if order is placed successfully?

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the "My Accounts" tab.


How do I cancel my order?

Please follow the steps below to raise a cancellation request.

1. Go to Orders

2. Choose the order ID you want to cancel

3. Click on “CANCEL ORDER” and you will be redirected to a page where you can select the reason for cancellation and submit your request.

4. For all the non- shipped items, we will confirm your request within 24-48 hours of your raising it.

5. Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items)


If I cancel my order, how will I get my refund?

Your refund mode depends upon payment mode of order placement:

If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation.


Do you take orders over phone?

Yes. We do take orders over phone. In that case, you need to pay through Bank transfers to our current account. After the receipt of payment we will process the order and update you with the status.


Can I place a bulk order for an item(s)?

Yes you can call us to place an order in bulk and enjoy some amazing discounts on orders above 50000 INR.


Can I add an item to my order after I have placed my order?

Yes you can place orders for more items simply by giving us a call or you can simply place another order.


What should I do if the original painting i bought comes out to be a replica instead of an original?

We will take back the item mentioned as original comes out to be a replica of someone else's painting but the return is valid for 15 days only. After that we cannot accept return or refund.

What happens if you face an unsuccessful order?

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

Please check your bank/credit card account - Has it been debited ?  If yes please email us a screenshot as a proof.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

The expected timelines are as below:

- Net-Banking - 10 business days
- Debit Card /Credit Card -  10 business days

If you had paid online using your cash wallet, and the amount is deducted for an unsuccessful order, it will soon be refunded back to the same wallet used to make the payment.